1. Cancellation Policy
Order Cancellation by Customer:
You can cancel your order within 12 hours of placing it by contacting us at info@successfeeds.com or +91 84355 01200.
Once the order is processed or shipped, cancellation requests will not be accepted.
Order Cancellation by Simran Agrovet Ltd.:
We reserve the right to cancel an order due to:Product unavailability
Errors in pricing or product information
Issues identified by our fraud detection system
In such cases, we will notify you and initiate a full refund.
2. Refund Policy
Eligibility for Refund:
Refunds are only applicable under the following conditions:You received a damaged or defective product
The product delivered is different from what was ordered
How to Request a Refund:
Contact us within 24 hours of receiving the order.
Provide your order details, clear photos, and reason for the refund request at info@successfeeds.com.
Refund Process:
Once we receive your request and verify the issue, we will process the refund within 7-10 business days to your original payment method.
Shipping charges are non-refundable unless the issue was due to our error.
3. Returns & Replacements
Returns:
Due to the nature of our products (poultry feed and farming supplies), returns are generally not accepted to maintain hygiene and safety standards.Replacements:
If you receive a damaged or incorrect item, we will arrange a replacement at no extra cost after verification.
4. Non-Refundable Situations
Refunds will not be provided if:
The product is used or tampered with
The request is raised after 24 hours of delivery
The issue is due to incorrect information provided by the customer
5. Contact Us
For any queries regarding refunds or cancellations, please contact:
Simran Agrovet Ltd.
Email: info@successfeeds.com
Phone: +91 84355 01200